Contact the Online Support Center (OSC) when:

You have technical questions such as

• You can't remember your password
• You get an error message
• You need help with a Java issue
• You want to test your computer's ability to work with Vista
• You need to disable pop-up blockers
• You need help with attachments
• You want to know when the Vista server will be unavailable due to maintenance

Contact Educational Design & Development (OEDD) when:

You are Faculty and

• You need help building your section
• You don't see your section
• You need to give another instructor access to your section
• You need help moving students to other sections
• You need help uploading/downloading files in Vista
• You need help transferring files from WebCT to Vista
• You need help with Respondus

You are a Student or Faculty and

• You want to provide feedback about your experience with the Online Support Center (OSC)